Fiora LANFRANCHI / PINCZON du SEL
Hotel Manager
37 years old
Driving License
Le Havre (76600) France
Professional Status
Unemployed
Available
About Me
With more than 10 years of experience in hospitality, in France and abroad, I am a young woman ultra versatile, bilingual, autonomous, technician, and dedicated.
My biggest assets are my excellent presentation, my sense of welcome, my pragmatism, my capacity for hard work, but especially my ability to handle unforeseen and difficulties.
My management is based on finding and using of the strengths of each team member. If I know how to be directive, it is always with kindness and pedagogy.
My biggest assets are my excellent presentation, my sense of welcome, my pragmatism, my capacity for hard work, but especially my ability to handle unforeseen and difficulties.
My management is based on finding and using of the strengths of each team member. If I know how to be directive, it is always with kindness and pedagogy.
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FRONT DESK
Welcome, reservations, conciergerie, petty cash, end-of-the-day procedures...
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QUALITY MANAGEMENT
Definition of guests expectations
Customer satisfaction
Coordination between departments (accommodation, F&B, front office)
Monitoring guest complaints
Implementation and control standards and procedures
Application of health and safety standards -
SALES AND MARKETING
Defining diagnosis and marketing plans
Handling websites and social networks
Developing corporate clientele
Optimization of common spaces
Organizing events
SEO -
REVENUE AND FINANCE
Definition and application of Yield and commercialization strategies
Distribution monitoring: OTAs, GDSs and TOs
Improvement of the rate of direct reservations
Realization and monitoring forecasts and budgets
Follow-up of the bank account
Supplier payments
Cash tracking
Accounts receivable monitoring
Stock and inventory monitoring
Reporting -
HUMAN RESOURCES
Recruitment, hiring, induction, training
Employee follow-up (occupational medicine, mutual fund, insurance policies, annual interviews, sanctions, pay,stops, holidays,...)
Departure of employees (resignations, mutually agreed termination of contract, dismissals)
Talent management
Rules and regulations
Comprehensive workplace risk assessment inventory -
TEAM MANAGEMENT
Transmission of clear directives
Precision
Natural authority
Decision taking
Responsibility
Driving a pleasant working atmosphere
Able to install good mood
Positiveness
Targeting strengths of each team member
Willingness to drive team always further
Transmission de knowledge
Organization of team meetings and follow-ups
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CRISIS MANAGEMENT
Responsiveness to the unexpected
Complaints & disputes management
Resilience and resistance to stress
Some examples of “crises” encountered: war in the DRC in my early years, tsunami of 2004, hotel openings, terrorist attacks, deaths and suicide attempts, customer conflicts leading to the police station, Covid crisis, damage on board and evacuation of passengers,...
Skill improved in-depth at school in EBS and EHL. -
ORGANIZATIONAL SKILLS
Precision
Planning
Sense of organization
Analytical & critical mind
Team management -
INTERPERSONAL SKILLS
Affection to help, look after, pamper
Empathy and sympathy
Courtesy and politeness
Sense of welcome & service
Attentive listening -
LANGUAGES
- French: Native language
- English: Fluent
- Spanish: Medium
- French: Native language
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COMPUTER SCIENCE
- Mac and Pc platforms
- Office software applications (Word, Excel, & PowerPoint ; Pages, Numbers & Keynote)
- Hotel software & platforms (TopSys, SpotPilot, Medialog, Channel Manager Availpro/ D-Edge, Qualitelis)
- Design, Photo & Video software (Canva, Photoshop, iMovie, Publisher, Swift Publisher, Dreamweaver, Fireworks, Flash)
- Social Media (Facebook, Instagram, Twitter, YouTube, LinkedIn, Viadeo, Pinterest)
- Miscellaneous: Dropbox, Adwords, WordPress.
- Mac and Pc platforms
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OTHER SKILLS:
DIY
PSC1 & ST
Boating License
- Field woman
- Resilience
- AUTONOMY
- Spirit of Initiative
- Proactivity
- Responsiveness to the unexpected
- Problem finding and solving
- Easy learning
- Adaptability
- Efficiency
- MULTIDISCIPLINARY
- Attention to details
- Creativity
- Resourcefulness
- PRAGMATISM
- Energy
- DEVOTION
- Passion
- INTEGRITY
- Loyalty
- JUSTICE
- Intuition
- Accessibility
- Discretion
- Excellent presentation
- Smile